M&R Quatro RIP - "Cannot read properties of undefined" error

Issue

Problem

This error message appears if the QuatroRIP printer has not been assigned to the client license.

Solution

1. First, you must go to the customer's WorkSpace account and log in with their credentials.
   
   
2. At the top right, you will see the name of your customer. Click on it, to see a drop-down menu.
   
   
3. Select My Registered Licenses. You will see the customer's information.
   
   
4. Select the Edit icon (  ) on the client's license:
   
   
   
5. Assign the printer ("MNR Quatro RIP") to the license:
   
   
   
6. Select "M&R" and "QuatroRIP" from the drop-down menu:
   
   
   
7. Select "Continue", and that's it.