If you use full automated workflows with PrimeCenter, such as silent mode or XML tickets, production errors can occur without any visible alert. Production reports, generated in CSV format, allow you to track what failed and why, so you can troubleshoot issues.
Enabling production reports
Screenshot PrimeCenter V4.1
- Go to Settings > Production report.
- Enable Generate production reports.
- Configure the following options:
- Report generation interval: Define how often the report should be generated (in minutes).
- CSV separator: Choose the field separator for the CSV file: semicolon (;) or comma (,), depending on your integration requirements.
- Output folder: Select the folder where reports will be saved. Starting from PrimeCenter V4.2, they are saved by default in: Documents/PrimeCenter/Reports/CSV.
Warning
Reports are not deleted automatically. You must remove them manually or use a third-party application to manage cleanup.
Report contents
Each report includes events from fully automated recipes only. This means:
- Files must be imported from a hotfolder.
- Automatic export for print and/or cut files must be enabled.
Warning
Manual or semi-automated operations are not included in the report.
Each CSV file contains the status of the jobs processed up to the moment the report was generated.
Info
File name format: YYMMDD_HHMMSS.csv (timestamp when the file was generated)
You can use these reports to:
- Identify failed jobs.
- Understand the reason for failure.
- Locate the file or recipe involved in the issue.
Status codes
For the list of error codes, see this article to understand their meaning and identify possible corrective actions.
⚠️ Known limitation
When using cutters, jobs are marked as SUCCESS as soon as the cut file is queued. If the cutter driver fails later during cut file generation, the error is not reported in the CSV.
This limitation does not apply to print files.