This article reviews some of the unexpected behaviors you may observe when working with Mimaki TxF150 or TxF300 in Caldera Direct-to-Film RIP, as well as the recommendations and solutions we have at your disposal.
Info
This list is not exhaustive. Any errors in addition to those shown here should be referred to the Caldera or Mimaki technical team for further investigation.
The "XXX" in the error message indicates a variable component that corresponds to the specific error, such as an error code. While these details can assist in identifying a solution, they do not influence the underlying source of the error.
Related to connection
| Error message | Source of error and what to do |
|---|---|
| "Printer did not respond in time or at all." |
The software attempted to connect to the printer, but it did not respond within the expected timeframe due to various possible reasons. This issue cannot be resolved within the software, as it is likely related to the printer itself. Please check the printer's status and connection, and try again. Network Connection Precautions(Taken from the official Mimaki operation manual) Make sure the network is set up as follows. Printing is not possible if the network is not set up correctly.
|
| "Could not connect to the printer socket XXX." | The software could not connect to the printer's IP address or port. Please check the network connection of both the printer and the PC, ensuring that they are properly connected to the same network. |
| "Erroneous netconfig message received from printer" | The response received from the printer is corrupted. Please try the operation again to see if the issue persists. |
| "Printer returned IP: 0.0.0.0. Please check that the printer is not running a job and that you are connected with a CAT6A LAN cable and try again." | The printer has indicated that it cannot communicate. Please check the cable and ensure that all connections are secure. |
| "Printer already connected used by this address: XXX" | Another PC currently reserves the printer. Please wait until the other job is completed before attempting to print again. |
Related to Printer Driver Settings
| Error message | Source of error and what to do |
|---|---|
| "Unknown device model." | If you see a message stating that the printer model is not recognized, this is unexpected behavior, as the model is usually hard-coded. Please verify the printer driver settings (including its name) and the connection. If the issue continues, reach out to support for assistance. |
| "Peripheral not found." | The printer could not be located during the job creation process. This indicates unexpected behavior within the software, not the physical printer. Please check your printer settings, and if the issue persists, consider reaching out to support for further assistance. |
| "Unknown print quality id + id." | The selected printer quality is not valid. This is an uncommon behaviour, as only valid options are available in the drivers. If you encounter this message, please verify the settings and, if necessary, contact support for assistance. |
| "Unsupported channel + name." | The color in the color set is not recognized. This is an uncommon behaviour, as only recognizable colors are available in the drivers. If you encounter this message, please verify the settings and, if necessary, contact support for assistance. |
| "Stage has no task." | The job currently has no assigned tasks. Please check your job settings, and if the issue persists, consider reaching out to support. |
| "Missing 'p_colorPlanes' fragment." |
There is missing information in the preset. Please check your presets, and if the issue persists, consider reaching out to support. |
| "Missing 'p_bitsPerPlane' fragment." | |
| "Invalid 'p_bitsPerPlane' fragment value." |
Related to OS or Software
| Error message | Source of error and what to do |
|---|---|
| "Error: XXX Please check your printer screen. You may be in an option panel." | If you receive a message indicating that the printer cannot be reached, it may be due to the printer not being in the main panel. Please navigate to the main panel and try again to establish a connection with the printer. |
| Error: Windows Mimaki Driver is missing, please refer to the official Mimaki resources and website to install it. link" |
The Mimaki driver is currently missing from your Windows system. There should be a link in the notification (toast) to download the driver. Please follow the link to install the necessary driver. |
Other
| Error message | Source of error and what to do |
|---|---|
| "Unrecognized termination condition found in status sent by the printer." | A Mimaki conversion library error has occurred. This may be related to a specific issue with the printer driver and could require further investigation by the technical staff of Caldera and Mimaki. If you get this message, please report it to our support team. |
| "Failed to create temporary Mimaki log directory." |
The software was unable to create a log directory for the Mimaki driver, which may be linked to some missing administrative rights on the PC. Please check the user permissions. If the problem persists, it may be related to a specific error with the printer driver and may require further investigation by the technical staff of Caldera and Mimaki. Please report it to our support team. |
| "Could not load the conversion library for Mimaki commands." |
A Mimaki conversion library error has occurred. This may be related to a specific issue with the printer driver and could require further investigation by the technical staff of Caldera and Mimaki. If you get this message, please report it to our support team. |
| "Failed to initialize the conversion library for Mimaki commands." | |
| "API failed while closing the convert command library." | |
| "Error while checking if device needed command conversion." | |
| "Failed to set printer information in conversion library." | |
| "Returned kind: XXX does not correspond to awaited kind: XXX" | |
| "Failed to convert the command. Error code: XXX." | |
| "Mimaki conversion library needed but not available on this OS." |