Support for the OKI / Seiko ColorPainter H2-74S and H2104S printers may require printer log files to address printer-related issues.
To generate these log files, follow these steps:
- Click the Printer Settings ( ), then navigate to the CPManager tab and select Maintenance Log:
- This action will create a directory on the user’s Desktop. At the end of the process, a message will appear, indicating successful log generation:
- The directory will contain files similar to those shown in the following screenshot:
- Compress this directory into a .zip, .tar, or .rar format and send it to OKI for analysis.
Considerations
- Generating this data requires the driver to communicate with the printer. The screenshots shown before were generated in a station without a printer connected, so they do not contain useful data but still demonstrate the process.
- If the log files do not populate, this may indicate a damaged printer or a delay in response.
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For troubleshooting, you can generate log files as described. For low-level debugging in case of an issue, execute the following commands:
touch /opt/caldera/lib/shared/cpmanager-debug touch /opt/caldera/lib/shared/cpmanager-debug-file
This will create files named/tmp/seiko_cpmanager_log*after restarting the driver or print client in the ServerAdmin.