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How to install TeamViewer

TeamViewer allows Caldera Technical Support to be access your computer remotely. This allows us to troubleshoot and fix potential problems.

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If you are using a Mac computer:

1. Download the free version of TeamViewer for macOS from their website.

2. Install TeamViewer by double clicking the downloaded DMG file.

3. For macOS versions Mojave and newer, please allow permissions for TeamViewer on your Mac.

4. Launch TeamViewer and send us your TeamViewer ID and password.

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NOTE: Make sure that you've set the correct TeamViewer permissions if you're using MacOS Mojave and newer: How to set the correct TeamViewer permissions on macOS

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If you are using a Linux computer and your Debian version is version 10 or newer:

1. Download the free version of TeamViewer for Debian/Ubuntu x86_64 .deb package from their website.

2. Install TeamViewer by double clicking the downloaded .deb file.

3. Launch TeamViewer and send us your TeamViewer ID and password.

 

 

Should you run into difficulty with the installation please take a look at how to install TeamViewer for Debian 10 or later.

 

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If you are using a Linux computer and your Debian version is version 9 or older:

1. Download TeamViewer for Debian Linux under Tools from workspace.caldera.com.

2. Once downloaded, install TeamViewer by going to the Downloads folder, right click the downloaded zip file and choose to 'Extract Here'. This should create a new extracted 'TeamViewer' folder:

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Open the TeamViewer folder and double click the 'TeamViewer Installer' to install:

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It should install and create a TeamViewer menu entry under the 'Internet' menu item:

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3. Launch TeamViewer from the Applications dropdown menu >  Internet > TeamViewer  and provide your TeamViewer ID and password.

 

 

 

 

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