This article explains how to grant the macOS permissions required by CalderaRIP. Follow these steps after installation, or if CalderaRIP displays a permission-related error.
Warning
Full Disk Access is required for CalderaRIP on macOS. Depending on your production setup, other permissions may also be required. Without the required access, CalderaRIP may not work correctly.
Grant Full Disk Access
- Open the Full Disk Access settings.
You can open the settings directly: Open Full Disk Access settings
- Alternatively, click the Apple menu and select System Settings.
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Select Privacy & Security:
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Select Full Disk Access:
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Click the + button. Enter your Mac password if prompted.
- Press Command + Shift + G.
- Enter /opt/caldera/bin, then click Go.
- Select calbridge and calserver, then click Open.
- Click the + button again. Press Command + Shift + G, enter /bin/sh, then click Go.
- The sh application should already be selected. If it is not, select it, then click Open.
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You can now close System Settings.
- Open the Full Disk Access settings.
Starting with macOS Big Sur, you can open the settings directly: Open Full Disk Access settings
- Alternatively, click the Apple menu and select System Preferences.
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Select Security & Privacy:
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Select the Privacy tab:
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Select Full Disk Access.
- Click the padlock to allow changes.
- Enter your Mac password if prompted.
- Click the + button.
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Press Command + Shift + G.
- Enter /opt/caldera/bin, then click Go.
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Select calbridge and calserver, then click Open.
- Click the + button again. Press Command + Shift + G, enter /bin/sh, then click Go.
- The sh application should already be selected. If it is not, select it, then click Open.
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You can now close System Preferences.
Other permissions and settings
Depending on your macOS version, printer, and licence type, you may also need to check the settings below.
Allow Sentinel LDK to run in the background
Sentinel LDK manages CalderaRIP software and USB-key licences. It is installed with CalderaDock and normally runs in the background.
- On macOS 13 Ventura and later, open System Settings > General > Login Items & Extensions.
- Under App Background Activity in macOS Tahoe, or Allow in the Background in macOS Ventura, Sonoma, and Sequoia, confirm that THALES DIS CPL Deutschland GmbH is enabled:
If you changed this setting, restart your Mac. Then launch your application either directly or by clicking Launch in CalderaDock.
If the application does not open or the licence is not detected, open CalderaDock > Licences. Check the licence status and the Sentinel status in the License Manager section.
For other Sentinel LDK issues, see the dedicated Sentinel LDK help section.
Local Network access
Epson and HP printer users may be unable to retrieve ink quantities after updating to macOS Sequoia 15.1.1. If this happens, check that Local Network access is enabled for CalderaRIP.
Go to System Settings > Privacy & Security > Local Network, then enable CalderaRIP:
Good to know
After a macOS update, a major system change, or assistance from your IT team, check that the relevant permissions and background activity settings are still enabled.
Common errors
“Cannot access cut queue” error
If you print with a cut option and see this message for your cutter queue directory, the sh executable is probably missing from Full Disk Access.
Follow the Full Disk Access instructions above and make sure that /bin/sh has been added.
“Permission denied for folders” error
After updating CalderaRIP, you may see this message if the software cannot access a required folder. Follow Apple’s instructions for changing folder permissions.
Tips and tricks
Prepare for Support requests
You can optionally grant Full Disk Access to CalderaRIP and CalSpooler. This can prevent some permission prompts and may help Support diagnose unexpected behaviour more quickly.
- CalderaRIP: In the Full Disk Access settings, click the + button, press Command + Shift + G, enter /Applications/Caldera RIP, and select Caldera RIP.
- CalSpooler: In the Full Disk Access settings, click the + button, press Command + Shift + G, enter /opt/caldera/bin, and select calspooler.
Next Step
Activate your licence before using the software.