It is recommended that all technical support request(s) be submitted through the WorkSpace user portal. This is the most effective method to reach the Caldera Tech Support Team.
Note: When submitting a support ticket, you should provide as much details as possible (i.e. the exact error message and/or screenshots) so that we can better assist you.
WorkSpace account is free and anyone from your team can signup for his/her own account.
To submit a request
Step 1: Logon to your WorkSpace account.
Step 2: Select "Contact Caldera Support Team" from the main Dashboard page (which will take you to the Caldera HelpDesk).
Step 3: Click "Submit a Request" (or search the keyword(s) for a resolution)
Step 4: Select the "Caldera Rip Form" from the dropdown menu then fill in the appropriate fields on for the request form.
Step 3: Fill in the required fields and then submit.