It is recommended that all technical support request(s) be submitted through the WorkSpace user portal. This is the most effective method to reach the Caldera Tech Support Team.
Take note that it's best to open a new ticket for each new Caldera question/problem as it will prevent multiple unrelated questions/problems from occurring in the same ticket chain.
When opening a new ticket it's advised to include your TeamViewer ID and password so that Caldera Support can have a a visual of your system
Note: When submitting a support ticket, you should provide as much details as possible (i.e. the exact error message and/or screenshots) so that we can better assist you.
WorkSpace account is free and anyone from your team can signup for his/her own account.
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To submit a request
Step 1: Logon to your WorkSpace account.
Step 2: Select "Contact Caldera Support Team" from the main Dashboard page (which will take you to the Caldera HelpDesk).
Step 3: Click "Submit a Request" (or search the keyword(s) for a resolution)
Step 4: Select the "Caldera Rip Form" from the dropdown menu then fill in the appropriate fields on for the request form.
Note: If the Caldera Rip Form, you can also use the "License Form > Issue" as an alternative option.
Step 5: Fill in the required fields and then submit.
Other Access Point: You can also access the HelpDesk > Submit a request via the CalderaDock app.
