Hardware issue with EasyColor or TotalColor either within warranty or out of warranty.
The EasyColor and TotalColor comes with a 12 month depot repair warranty.
It's recommended to have a device calibration done every 18 months. This calibration usually includes a new white tab, firmware update and calibration certificate.
Contact Info
Caldera/Barbieri repairs in North America are done by:
North America
Color Concepts of North America, LLC
150 N Wright Brothers Drive
Suite #540
Salt Lake City, UT 84116
Tel. +1 801-704-0906
e-mail: support@barbierielectronic.us
Website: Service Center
To start a warranty or repair request:
1) Caldera technician will troubleshoot issue and determine warranty or not.
If issue requires repair, then customer is requested to email support@barbierielectronic.us to request a RMA number.
Caldera support provides Color Concepts a heads up by supplying warranty information, sharing photos, videos, or any other relevant information to speed up the repair.
3 - All equipment needs to be properly packed in it's original box if possible. Neither Caldera or Color Concepts is responsible for incorrectly packed items.