This troubleshooting guide helps resolve an issue where remote CalderaRIP licenses are not visible in a multi-server (client/server) configuration using a duplicated virtual machine or cloned operating system (e.g. by using Clonezilla on Caldera computers -C1, C2, etc.- or TimeMachine on macOS).
The issue is caused by a duplicate UUID, which is the unique ID number of the local Sentinel LDK installation, and can be solved by regenerating a new UUID for the local Sentinel installation (to ensure that remote licenses are not only working but also visible).
How to verify the issue?
- Access the Sentinel Admin Control Center using the internet browser (enter: localhost:1947)
- Go to the Access log tab and you will see the following error message:
"A duplicate License Manager ID exists on this server and the server at address X.X.X.X".
This is typically caused by cloning a Virtual Machine, as licenses on these two servers may be inaccessible.
How to fix the issue?
For users of Sentinel version 7.100 or later
On Linux:
- Launch a terminal and type the following line in it:
wget --referer=http://127.0.0.1:1947/ http://127.0.0.1:1947/_int_/action.html?create_new_lmid - It should show the old and the new ones.
- Reboot the computer to apply changes.
On Mac:
- Launch a terminal and type the following line in it:
curl --referer http://127.0.0.1:1947/ http://127.0.0.1:1947/_int_/action.html?create_new_lmid - It should show the old and the new ones.
- If you get an error on the http://127.0.0.1:1947/_int_/action.html?create_new_lmid link, then try to add the single quotes:
curl --referer http://127.0.0.1:1947/ 'http://127.0.0.1:1947/_int_/action.html?create_new_lmid' - Reboot the computer to apply changes.
Info
You can check that a new ID has been set by opening the output file action.html?create_new_lmid in the folder you run the command line.
For users of Sentinel version 7.100 or before
- Enter in a web browser the following:
http://localhost:1947/action.html?create_new_lmid - It should show the old and the new ones.
- Reboot the computer to apply changes.