Latex-360:
For 9.20 users, install version 9.2 build 141106 and install the revision D Latex 360 printer driver.
For 10.2 users, install version 10.2 build 160725 and the revision C Latex 360 driver (also supports continuous printing with the appropriate printer firmware).
For revision details on other HP-Latex 3X0 drivers see attached PDF.
If the latest drivers are installed but error continues.
Check the following:
Host configuration
1. Check the host system is compliant with your RIP software minimal required configuration.
2. Check computer doesn’t enter in sleep mode while printing.
Printer connectivity configuration
3. Disable IPv6 connection.
At EWS -Embedded Web Server- (go to a computer connected to the local network and enter printer IP at your internet browser):
Networking tab >TCP/IP Settings > TCP/IP (v6) > uncheck Enable.
At printer front panel: Settings > Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration > TCP/IP > IPV6 SETTINGS >
ENABLE > OFF
4. Configure properly the printer Internet connection:
In case the network is using a proxy, add the proper configuration to the printer in order to allow printer connect Internet correctly. At
printer front panel:
Connectivity > Internet Connectivity > Proxy > Enable proxy > Yes
Connectivity > Internet Connectivity > Proxy > Proxy address > “add your local network proxy address”
In case internet is not available at the local network where the printer is connected, disable the connection. At printer front panel:
Connectivity > Internet Connectivity > Internet Connection > No
Reduce the job accounting information saved at the printer
5. Reduce the accounting logged jobs (EWS -> Setup tab -> Accounting, Max.number of logged jobs) to a value lower than 10.
6. Perform file system check. At printer front panel: Settings > Preventive maintenance tasks > File system check.
7. Perform Hard disk recovery to delete temporal files (requires service permissions, only for reseller or HP support).
Boot in diagnostic menu, then launch test 1.3 Hard disk recovery. (How-to available in Resellers Service Manual).