Problem: When attempting to log in to workspace.caldera.com, you may encounter one of the following issues:
Password Expiration Loop: You are told your password has expired, but after entering the emailed verification code, the page loops back to the "Request Code" screen.
"Account Not Found" Error: When clicking an update password link or submitting your email for a reset, the system reports that no such account exists, even though you have an active account.
Solution: These errors are often caused by browser caching or incorrect button navigation during the reset sequence. To resolve this, follow these steps:
Open an Incognito/Private Window: Launch your browser in Incognito (Chrome), Private (Firefox/Safari), or InPrivate (Edge) mode. This prevents old session data or cookies from interfering with the authentication process.
Access Workspace Directly: Go to http://workspace.caldera.com/ and initiate the password reset process from this fresh window.
-
Use the "Change" Button Workaround: Once you receive the verification code via email and enter it into the portal:
Do not click "Continue."
Click the "Change" button instead. In many cases, clicking "Continue" fails to advance the session and triggers the loop or an account error. Clicking "Change" is the most reliable way to force the system to recognize the code and move to the password creation screen.
Note: If you still receive an "Account Not Found" error while in Incognito mode, please double-check that the email address is typed correctly and matches the one registered to your Caldera account. If the "Change" button does not work on the first attempt, try the process again in a different web browser.