This article lists the main job statuses and error codes that may appear in PrimeCenter.
These codes can be displayed in different contexts, such as production reports, output XML tickets or image processing. Each code indicates a specific issue and can help you identify the root cause of a problem.
Info
This list is not exhaustive, but it covers the most common error situations you may encounter.
Success
| SUCCESS | The image was successfully inserted into a layout. |
Import errors
| IMPORT_FORMAT_ERROR | Unsupported or corrupted file format. |
| IMPORT_READ_ERROR | The file could not be read (e.g. due to permission issues). |
| IMPORT_NOT_FOUND | The check/fix profile could not be found. |
| IMPORT_PAGESET_ERROR | The requested page does not exist in the input file. |
| MISSING_IMAGE | The XML ticket points to a file that does not exist. |
| MISSING_PROPERTY | A required property (e.g. from an optical code or annotation) is missing. The debug message indicates which property. |
Nesting errors
| NEST_REJECTED_SIZE | The image is too large to fit the defined format. |
| NEST_NO_CLOSED_CONTOUR | The image has open contours. |
|
NEST_CONTOUR_BAD_GEOMETRY |
The image contours are invalid and cannot be processed. |
Export errors
| EXPORT_WRITE_ERROR | The output file could not be written. |
| FOLDER_NOT_FOUND | The destination folder does not exist. |
| FOLDER_ACCESS_ERROR | The destination folder is not writable. |
Preflight errors
| PREFLIGHT_FAILED | A check/fix profile error occurred. |
| PREFLIGHT_PROFILE_ERROR | The check/fix profile is corrupted or cannot be read. |
| PREFLIGHT_XMLREPORT_DIR | The folder for the XML report does not exist or is not writable. |
| PREFLIGHT_PDFREPORT_DIR | The folder for the PDF report does not exist or is not writable. |
Optical code / Cutter errors
| OPTICALCODE_TOO_SMALL | The code is too small to be detected (e.g. QR code dots or Code39 bars are too fine). |
| CUTTER_OPTICAL_CODE_SIZE | The defined format is too small for the cutter’s tracking code and cut marks. |
Other
| CANCELLED | Processing was cancelled manually. |
| LICENSE_ERROR | A license error occurred. The debug message provides more details. |