This article provides a troubleshooting guide for a CalderaRIP not opening, accompanied by the following message:

Problem

The problem may occur after a power failure or an unwanted reboot, as the date and time are detected as incorrect (e.g. problem with the BIOS battery and the system reverts to the old date/time).

Solutions

If the date and time are correct (in most cases) go to Solution 1. If the time is incorrect, go to Solution 2, 3, or 4.

Solution 1

1. Please update to the latest Sentinel LDK on the license server computer. Use CalderaDock for that or download it here.

     Info

   Sentinel License Development Kit (LDK) is a service used by Caldera to manage both software and hardware-based licenses. Its latest version includes bug fixes and performance improvements.
   Installation takes about 1 - 2 minutes. You might have to reboot the computer after installation.

2. (Software-based licenses) After Sentinel LDK is updated, create a new fingerprint and re-host the license. You may be interested in reading: How to rehost or move a software-based license?
3. (Hardware-based / dongle licenses) See Solution 4.

Solution 2

(Linux-based install)

1. Check BIOS cell
2. Check if system date = hardware date:
   

   	sudo -s
   	
   
   	date
   	
   
   	hwclock
   

3. Otherwise, set the hardware same as the system
   

   	hwclock -w
   

4. Check that both are the same.
5. Reboot if necessary.

Solution 3

(macOS-based install)

1. Open Terminal (Utilities menu) and enter:
   

   	sudo ntpdate -u time.apple.com
   

     Warning

   This requires a valid internet connection as it will force a sync with Apple's internet NTP server

2. In newer versions of MacOS the ntpdate command is not supported and then use the following command (ignore the kod error):
   

   
   		sudo sntp -sS time.apple.com
   	

3. Or, when no internet connection, try: sudo date mmddHHMM

   mm is the month, dd is the date, HH hour (0-23), MM minutes.

   So for example: April 14, 11:30 am

   sudo date 04141130

Solution 4

(macOS/Linux dongle-based install) 

This typically applies to a Hardware/Dongle based installation.

1. Export the C2V file of the Dongle and supply it to Caldera support. Our license team will generate a new V2C file with it.
2. To create the c2v file, open a Web browser and enter: http://localhost:1947/_int_/devices.html
3. Then under the action section, click on the C2V label. You can also check the following article:  Duplicate license manager id.