This article provides a troubleshooting guide for software licenses that do not automatically renew and may also be accompanied by the following message in CalderaRIP:
If you receive the previous message, please check your internet connection and firewall restrictions or connect to WorkSpace to manually download a license update.
Problem
Caldera's recent software-based license requires a monthly update 7 days before the license validity end date: to do so, the workstation where the license activation was done, known as the Key Server, will do the renewal process in the background. Learn more.
When the auto-update is unsuccessful, the "Update of your license failed" message will appear. Among the list of problems that may prevent the automatic update:
- No internet connection or restrictive firewall is blocking the license auto-renewing process.
- The KeyID on the CalderaRIP does not match that listed in WorkSpace:
- The cause of the KeyID mismatch is mainly due to the license being rehosted.
- Note that when the rehost procedure is performed in WorkSpace, the KeyID changes.
- If the previous KeyID is not removed after the license rehosts, this can sometimes confuse.
Solution
The immediate solution is to manually update your CalderaRIP license by following the instructions in this article.
Regarding the auto-update not working:
- As mentioned before, make sure that the KeyID on the CalderaRIP matches what's listed in WorkSpace:
- If not, check the license list on CalderaDock and attach the correct one to the correct KeyID.
- If you don't see any KeyID that matches what's listed in WorkSpace, try downloading the activation file (not the update file) from WorkSpace and load it to CalderaDock.
- If the above fails, you will need to rehost the license.
- If the KeyID matches and the license won't update, check to make sure that port 443 is open check for the Firewall/Proxy related issue:
- You may be interested in reading: Which network ports need to be open in a CalderaRIP station?