This article introduces you to Caldera's platforms and services, including the page where you can create your Caldera account, the application for managing your software and licenses, and the web store.
Continue reading or watch the following video (early video in English):
During your experience with Caldera software, you'll encounter several platforms and services designed to enhance your experience:
- Caldera Website: The official website, serving as the primary resource for information.
- WorkSpace: Portal to create the main account that will allow you to access all other Caldera services.
- CalderaDock: A tool for installing, launching, and managing all Caldera software and its licenses.
- Web Store: The marketplace for purchasing software subscriptions and support services.
- HelpDesk: The current platform you’re in, offering documentation and support access.
- Partner Portal: A dedicated space for our partners and resellers.
Let’s go further into the features of each platform.
Caldera Website
Caldera's Website offers a wealth of valuable information. Alongside general product presentations, you'll find essential technical details about each of our software solutions:
- Hardware Requirements: Easily check the minimal hardware requirements for installations on Windows, Linux, or macOS.
- Operating System Compatibility: Verify the compatibility of different operating systems to ensure a smooth installation process.
- Supported Peripherals: Our supported peripherals page lists all compatible printers, cutters, and other devices. Here, you can also find the price categories for each device to assist you in your licensing decisions.
WorkSpace
Caldera's WorkSpace serves as the user portal and the starting point for anyone interested in using or trying Caldera software.
- Creating a Caldera account in WorkSpace is a crucial step for all users, whether you are an end user, partner, or prospective customer.
- Once you have created your account, you can easily download CalderaDock.
CalderaDock
CalderaDock is an essential application for all users working with Caldera. It is the first software you should install, allowing you to seamlessly launch, manage, and activate all your Caldera solutions and licenses. Additionally, this toolbox offers a range of functionalities, including:
- Demo license request: Utilize the dedicated feature in CalderaDock to request a demo license.
- Snapshots Application: Useful for backing up supported software configurations.
- Features for CalderaRIP users: CalderaDock includes tools for managing user data, including backup and restoration of configurations, cleanup of temporary files, job management with CalderaJobs, and the ability to synchronize and deploy multiple printer drivers simultaneously in Linux environments.
- Tools for Linux Users: Utilize specialized tools such as the Mount and Setup tools to enhance your experience.
- Caldera REST API: Poweful tool for developers and integrators with the appropriate license to connect Caldera products with third-party applications.
Caldera Web Store
The Caldera Web Store serves as our dedicated e-commerce platform for purchasing software subscriptions and additional resources. To place an order, you must log in using your Caldera account credentials.
The Web Store is available in both English and French, accommodating users in various regions. Additionally, you can select your currency (EUR or USD) based on your geographic location, ensuring a convenient shopping experience.
The platform also features a user-friendly interface, making it easy to navigate through available products and complete transactions efficiently.
HelpDesk
HelpDesk is the comprehensive knowledge base and primary resource platform for all technical information related to Caldera software. You can access HelpDesk through Caldera's website or WorkSpace, but you must log in using your Caldera credentials.
Good to know
To view all the content on HelpDesk, you need to log in with your WorkSpace credentials. Without this, you will only have access to limited content.
Whether you require assistance with CalderaRIP, PrimeCenter, or setting up your print and cut peripherals, the search bar is available to help you find the resources you need. You can browse through our documentation, troubleshooting articles, and video tutorials, providing you with valuable tips and tricks to enhance your use of Caldera solutions and streamline your daily operations.
If you encounter a technical issue, our support team is readily available to assist you via our ticketing tool. Please note that certain conditions may apply; click here to learn more.
Partner Portal
Exclusively available to Caldera partners and resellers.
The Partner Portal is the dedicated resource platform designed specifically for our partners and resellers. To access its content and features, you must log in using your Caldera account credentials.
Within the Partner Portal, you’ll find a wealth of resources including sales and marketing materials, detailed information about the Caldera Authorized Reseller Program, sales training sessions, and frequently asked questions (FAQs), all aimed at supporting your success and enhancing your partnership with Caldera.