Learn how to install PrimeCenter from start to finish. In this article, we will guide you step by step and provide you with links where you can read about related topics in detail.
Requirements
| Prerequisite |
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| Computer requirements | |
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Operating System compatibility |
1. Create a WorkSpace account
Caldera's WorkSpace is the single access point for all Caldera resources. To create an account, go to WorkSpace and fill in the account creation form. You will receive an activation email soon after.
You may also be interested in:
- Complete guide to creating a Caldera account (with video).
- Caldera's ecosystem: All the platforms that will help you make the most of our products.
2. Download and install CalderaDock
It all starts with CalderaDock, the perfect toolbox to manage the licenses and installation of all your Caldera solutions. Download the latest version directly from the WorkSpace's dashboard, as shown here:
3. Register and activate your license
Warning
PrimeCenter requires CalderaDock version 1.6.1 or newer. Make sure your CalderaDock is up to date. You can download the latest version from WorkSpace if needed. Activation will not work with older versions.
Once a PrimeCenter license has been purchased, the license information will be provided. Two options are then possible:
- The license information can be sent via a "Welcome E-mail" directly to the end user,
- Or it can be sent to the partner handling the installation.
The activation/registration of new licenses is a simple process that can be performed in CalderaDock:
If you haven't signed in yet, please sign in to your Caldera account. Then, click on the button to "Register a license":
You can also find a button to add a new license in the Licenses tab. If you haven't done so already, clicking this button will prompt you to sign in to your Caldera account.
Follow the wizard or check the complete guide to learn how to activate your license. After activation, remember to attach the license to your product!
Info
We recommend registering the product directly on the workstation on which PrimeCenter will be used. An internet connection is required.
Caldera's licenses are managed through a service called Sentinel (included in CalderaDock).
Licenses are automatically renewed every 30 days, requiring an internet connection on the host computer for activation and renewal.
You may also be interested in reading:
4. Download and install PrimeCenter
To install the latest version of PrimeCenter:
- Open CalderaDock.
- Go to the Applications tab.
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Click Install to install PrimeCenter on the current workstation.
or Click Download to install it later on another machine.
When installing PrimeCenter on Windows, the system will prompt you to allow administrator access (UAC).
If you deny or ignore this request, the installation will be incomplete and the software will not work properly: it may not start, access network shares, or behave as expected.
You must allow administrator access to complete a valid installation.
If you previously skipped this step, please reinstall PrimeCenter before using it.
5. Launch PrimeCenter and explore!
PrimeCenter is now installed and ready to use. Open the application to start exploring the interface.
➡️ Get started with your first use
When launching PrimeCenter for the first time on macOS, you will be prompted to grant full disk access to an executable called calapisvc. This step is required for the software to work properly.
If you missed the prompt, follow these steps manually:
- Click the Apple menu and open System Preferences.
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Go to Security & Privacy.
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Open the Privacy tab.
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Select Full Disk Access, then click the lock 🔒 to make changes. Enter your password if prompted. Then click the button.
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Press ⌘+⇧+G (Command + Shift + G) and type: /opt/Caldera/bin, then click Go.
- Finally, select calapisvc and click Open.
Need extra help?
As highlighted in this article, Caldera's HelpDesk offers a wealth of information at your fingertips, including:
- Two glossaries
- A video center
- Several "Troubleshooting" sections, where you can read about technical problems that our support team has previously solved
If you don't find what you are looking for, feel free to contact the Caldera Support team. To find out how to reach them effectively, refer to this article (with video).