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  2. Caldera PrimeCenter
  3. Installation

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PrimeCenter installation - Step by step guide

Updated

This article will guide you through the full installation process for PrimeCenter. Follow each step carefully, and refer to the linked articles for more detailed information when needed.

 

Requirements

Prerequisite
  • A valid PrimeCenter software license
Computer requirements

Operating System compatibility

 

1. Create a WorkSpace account

WorkSpace is your central access point for all Caldera resources. To create an account:

  1. Go to the WorkSpace platform.
  2. Fill in the account creation form.
  3. You will receive an activation email shortly after.

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2. Download and install CalderaDock

Start by installing CalderaDock, the management toolbox for licenses and Caldera applications.
To download the latest version, go to your WorkSpace dashboard as shown here:

Download-CalderaDock.png

 

Installation guides by OS:

Apple_OS_logo.png Ubuntu_OS_logo.png Debian_OS_logo.png Windows_OS_logo.png

Read: How to install CalderaDock on macOS?

Read: How to install CalderaDock on Linux Ubuntu?

Read: How to install CalderaDock Linux Debian?

Read: How to install CalderaDock on Windows?

 

3. Register and activate your license

  Warning

PrimeCenter requires CalderaDock version 1.6.1 or newer. Make sure your CalderaDock is up to date. You can download the latest version from WorkSpace if needed. Activation will not work with older versions.

Once the license is purchased, license information will be provided either:

  • Directly to the end user via a “Welcome Email”,
  • Or to the partner responsible for installation.

 

To activate the license:

  • Open CalderaDock.
  • Go to the Licenses tab.
  • Follow the activation wizard.

1and2DockV2_LicenseTab.png

 

Refer to the complete guide to learn about license activation.

  Info

We recommend registering the product directly on the workstation where PrimeCenter will be used. An internet connection is required.

 

4. Download and install PrimeCenter

To install the latest version of PrimeCenter:

  1. Open CalderaDock.
  2. Go to the Applications tab.

  3. Click Install to install PrimeCenter on the current workstation.

    or Click Download to install it later on another machine.

⚠️ Windows specific instructions

When installing PrimeCenter on Windows, the system will prompt you to allow administrator access (UAC).

If you deny or ignore this request, the installation will be incomplete and the software will not work properly: it may not start, access network shares, or behave as expected.

You must allow administrator access to complete a valid installation.

If you previously skipped this step, please reinstall PrimeCenter before using it.

 

5. Launch PrimeCenter and explore!

PrimeCenter is now installed and ready to use. Open the application to start exploring the interface.

➡️ Get started with your first use

⚠️ macOS specific instructions

When launching PrimeCenter for the first time on macOS, you will be prompted to grant full disk access to an executable called calapisvc. This step is required for the software to work properly.

If you missed the prompt, follow these steps manually:

  1. Click the Apple menu   and open System Preferences.

  2. Go to Security & Privacy.

    System_Preferences_600px.png

  3. Open the Privacy tab.

    Privacy_tab_600px.png

  4. Select Full Disk Access, then click the lock 🔒 to make changes. Enter your password if prompted. Then click the   button.

    Full_disk_access_600px.png

  5. Press ⌘+⇧+G (Command + Shift + G) and type: /opt/Caldera/bin, then click Go.

    Select_folder.jpg

  6. Finally, select calapisvc and click Open.